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1.
Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series),...
Customer Relationship Management: The Bottom Line to Optimizing Your ROI (NetEffect Series),... by DR. JON ANTON ISBN: 9788131791530

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2.
How to Conduct a Call Center Performance Audit: A to Z
How to Conduct a Call Center Performance Audit: A to Z by Dr. Jon Anton, Dru Phelps ISBN: 9780963046468
$4.32